Returns & Refunds
JPGStudios merch is produced on demand through Printful, so returns work a little differently than standard retail. Here’s the simple version of what qualifies, what usually does not, and how to get help fast.
Because items are made specifically for your order, we generally do not accept returns for buyer’s remorse, wrong size selection, or wrong color selection made at checkout. However, if your order arrives damaged, defective, misprinted, or incorrect due to fulfillment issues, we’ll help make it right.
What’s Eligible
- Defective print or manufacturing issue: misprints, poor print quality, incorrect item received, or production defects.
- Damaged items: items damaged during shipping or delivery.
- Lost in transit: if tracking shows delivery issues or the carrier confirms the package was lost.
What Usually Is Not Eligible
- Wrong size or color selected at checkout
- Changed your mind after ordering
- General wear and tear after use
- Minor expectation differences that do not involve damage or defects
If you’re unsure whether your order issue qualifies, contact us anyway. We’d rather review it with you than leave you guessing.
How to Request Help
For the fastest resolution, send your order number, a short explanation of the issue, and clear photos if the item arrived damaged, defective, or incorrect.
My item arrived damaged — what do I do?
Take clear photos of the item, packaging, and shipping label if possible. Then contact us as soon as you can so we can review the issue and work through Printful’s damage claim process.
I received the wrong item — what happens next?
Contact us with your order number and photos of the item received. If the fulfillment issue is confirmed, a replacement or other resolution is typically arranged.
Can I return it if I ordered the wrong size?
Usually no. Because products are made to order, returns or exchanges for sizing mistakes are generally not accepted. Please double-check the size guide before placing your order.
How long do I have to report an issue?
Report problems as soon as possible after delivery. The earlier an issue is reported, the easier it is to verify and resolve with the fulfillment provider.
Do I need to ship the item back?
Not always. In many cases, a return shipment may not be required before a replacement or refund decision is made, but requirements can vary depending on the order issue.
What should I include when I contact support?
Include your order number, the name used on the order, a short description of the problem, and photos if applicable. That helps speed everything up.